FREQUENTLY ASKED QUESTIONS
IF I CHOOSE A DESIGN FROM THE GALLERY, WHEN SHOULD I PLACE MY ORDER?
For our gallery designs, orders should be placed 1-2 months before you would like to have your stationery in hand. Once your final proofs are approved, general printing/production turn around for gallery designs is 1-2 weeks. Rush orders may be available.
WHEN SHOULD I START THE CUSTOM DESIGN PROCESS?
For custom designs we should start working 2-3 months before you would like to have your stationery in hand. Once your final proofs are approved, general printing/production turn around for custom designs is 2-3 weeks. Rush orders may be available.
HOW MUCH DOES A CUSTOM INVITATION SUITE COST?
Non-refundable, custom design fees start at $250 plus the cost of printing and accessories. There is no design fee for any matching "day-of" items (menus, programs, etc.) following the completion of the design on the invitation set. Contact us to discuss your ideas.
HOW DOES THE CUSTOM DESIGN PROCESS WORK?
Following receipt of your deposit payment we will send you a short questionnaire to help narrow down the design options. Type and Love will create your custom design based on client provided color, wording, font and theme/motif preferences. You can send over any information (mood boards, images, links, etc.) that you think will help us in creating your design. Based on that information we will email you a minimum of four (4) digital PDF & JPEG samples for you to review. The turn around time for this service is approximately two weeks. You then tell us what elements you like and what elements you do not like. Type and Love will do up to five (5) free rounds of corrections until the artwork is approved (three rounds usually do the trick).
If you select one of our gallery designs, you will not be charged the custom design fee. Most modifications can be made to any previous design free of charge, including: alterations in color, font, wording, and size or orientation.
WHEN SHOULD I MAIL MY INVITATIONS?
Wedding invitations should be mailed out to guests 6-8 weeks prior to your wedding. For destination weddings or holiday weekend events, we recommend that you send your invitations 8-10 weeks in advance. Save the dates should be mailed 6-8 months before to your wedding date. Our suggested timeline:
- RSVP Date - 1 month before wedding date
- Mail-To Date - 2 months before wedding date
- In-Hand Date - 2.5 months before wedding date
HOW MANY INVITATIONS SHOULD I ORDER?
We recommend ordering at least 10% more invitations than your guest list count. This will allow for any last minute guests, addressing errors and keepsakes. Including extras in your initial order is much more cost effective than re-ordering later. It is best to also order additional envelopes (at least 10%) for possible mistakes when addressing invitations. Your invitation order should be based on the families/couples attending and not the number of actual people attending.
WILL I SEE A PROOF OF MY DESIGN BEFORE THE INVITATION IS PRINTED?
Always. Customized, printed samples are not available - but you will receive a color PDF and JPEG (for viewing on iPhone/iPad devices) proof via email for your review. We recommend that you have more than one person help you review for spelling/grammatical errors. We do our best to recommend the proper wording for your design but it is your responsibility to proofread and thoroughly check for errors. Type and Love Paperie is not responsible for any printed spelling or grammatical errors that also appear on your proofs and/or revisions. We will never print anything without your full written approval. Gallery Designs include 2 rounds of digital proofs and custom designs include 5.
WHAT IF I NEED MORE THAN THE ALLOTTED FREE ROUNDS OF PROOFS?
If you require a complete design change or any additional proofs, there will be a $25 fee per additional proof.
WHAT IS YOUR RETURN/CANCELLATION POLICY?
All of our items are custom and returns are not permitted. If Type and Love is responsible for an error on your order we will always do everything we can to fix the problem immediately.
If you for any reason you want cancel your order, please contact us to discuss. Depending on how much design work has been completed - there may be a $250 cancellation fee. If you have approved your order and it is in production, we are unable to refund any portion of your payment.